Sewn to measure. On time. Every time.
Sewn to measure. On time. Every time.
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Last updated: 21 September 2026

We make every flag to order in Europe, and we want you to be happy with it. If something is not right, here is how returns work.

You have 60 days

You can return any flag or accessory from our catalogue within 60 days after delivery, for a refund, an exchange or store credit — your choice.

EU law gives you 14 days to change your mind; the extra 46 days are a courtesy we offer to customers who deal fairly with us.

We may withdraw it — never the legal 14 days — from anyone who opens an unfounded payment dispute or delivery claim.

What can be returned

Items must come back in the same condition we delivered them: unused, in their original packaging, with labels, ready to be sold again.

A flag that has been flown, washed or altered cannot be returned unless it is faulty.

What cannot be returned

Personalised flags — flags printed with your own design, text or logo — are made only for you and cannot be returned or exchanged, as EU law allows for goods made to the customer's specifications (Directive 2011/83/EU, art. 16 c).

If a personalised flag arrives faulty or different from what you ordered, section 5 applies in full.

Promotional products (beach flags, banners and similar sets sold with a pole and a base): the printed flag is personalised and cannot be returned; the pole and the base can, within 60 days, in the same condition we delivered them.

How to return

Write to hello@italianabandiere.com with your order number and the reason.

We answer with the return address and a few simple instructions.

Return shipping is paid by you, except in the cases of section 5.

Please use a tracked service: we can only refund what reaches us.

Faulty or wrong items

If an item arrives damaged, faulty or different from what you ordered, tell us immediately, as soon as you open the parcel, with a photo: we replace it or refund it in full, including the shipping you paid, and we pay the return shipping.

Every item is covered by the 2-year legal guarantee of conformity.

Refunds, exchanges and store credit

We refund within 14 days of receiving the returned item, to the payment method you used.

Exchanges and store credit are issued within the same 14 days.

Delivery guarantee

Your delivery date is shown before you pay. If we miss it, the refund is automatic, as stated on the product page and in your order confirmation.

Questions

hello@italianabandiere.com — we answer in English, Italian, French, German, Spanish and Slovenian.

Italiana Bandiere is a brand of Tris in Tris d.o.o., Slovenia.

EU legal guarantee notice: minimum two-year legal guarantee for goods sold in the European Unioneuropa.eu/youreurope/guarantees