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| Which flag do I need?There is no «standard flag». Start from the type — a flag that already exists, a flag with your own artwork, or a promotional flag to get noticed — and the product page opens on the most common configuration.standard flag normal flag which one choose advice |
| Do you make quotes, or do I just order?You just order. The final price and the exact delivery day are on the product page before you pay, for any size and any quantity.quote quotation estimate offer price request preventivo |
| Which size should I choose?The most requested size for a classic flag is 100x150cm — 100 cm high, 150 cm wide — and each product page opens on the size most customers choose. As a rule of thumb the flag's height is about a quarter of the pole. In proportion 2:3 the sizes go from 20x30cm to 600x900cm.dimensions measure measurements how big standard size cm pole height height x width |
| What is the «proportion», and which one is right for my flag?The proportion is the ratio between the height and the width of the flag. The common one for a classic flag is 2:3. Every country has its own official proportion, which is not always 2:3.ratio format shape 2:3 1:2 official |
| Which material do I need?Nautical Polyester is the standard and the one most customers choose. Long Life when the flag flies all year. Storm Flag for very windy places. Display for decoration fixed to a wall or a fence. Satin for indoor and ceremonial flags.fabric cloth outdoor indoor wind resistant boat polyester |
| Which finish should I choose?A finish is what lets you hang the flag on something. There are two families — finishes for a flagpole and finishes for a stick — and within a family they all do the same job, so the choice is personal taste. The product page shows only the ones that fit your size and material.finishing eyelets sleeve top sleeve carabiners rope rings hem attach banner bar vertical stick flagpole |
| I cannot find the flag of my country, region or town — can you make it?Yes. If it is not in the catalogue, order it as a Personalized Classic Flag and upload the design: you choose dimension, material and finish exactly as for a catalogue flag.missing not found municipality province village club coat of arms |
| Feather, drop or rectangular — which promotional flag for my use?The shape is a matter of taste: feather, drop and rectangular do the same job. What matters is the size — first the space you have (a 3 m ceiling rules out a 4 m flag), then how far it must be seen from. A promotional flag is a set of three parts: flag, its own pole, a base.beach flag feather drop teardrop rectangular flying banner versaflag advertising flag promotional |
| Which base do I need for my promotional flag?It depends on the ground. Soft ground, sand or snow: the Ground screw. Hard ground: the Ground spike, hammered in. Concrete, paving or indoors: the fillable Base ballast classic. A permanent spot: the Floor bracket or the Wall bracket. Next to a vehicle: the Car wheel base.base ballast ground spike ground screw cross base water base sand wall bracket floor bracket car wheel rotor |
| Is there a minimum order quantity?No. You can order a single flag. When you buy more pieces of the same flag a volume discount applies, shown on the product page.minimum one flag single small order quantity |
| What is the best format for my file?Upload a PDF, JPG, PNG or TIFF, up to 200 MB. You do not need to add bleed — we add it for you.pdf jpg png tiff vector illustrator bleed upload size limit |
| Is the resolution of my file adequate?If the images in your file have at least 50 dpi at the real size of the flag, yes. You do not have to guess — when you upload the file we measure every image at the size of your flag, and a file that is too low never reaches the press.dpi pixels blurry quality low resolution sharp 300 dpi |
| Where do I find the templates?A rectangular flag needs no template — any file with the right proportions works, and we add the bleed. The Promotional Flags, which have a shape, have a «Download template» button on their product page.template outline shape blueprint guide download |
| I only have a logo, or no file at all — can you prepare the flag for me?Yes. Choose the option where a designer handles it: upload your logo or image, write how you want the flag laid out, and you receive a draft to approve.designer design service layout no file logo only graphic |
| Will I see a proof before printing? How do I approve it?When a designer prepares your flag, yes. The draft appears in My Print Jobs in your account with two buttons, «Approve draft» and «Request changes». Nothing is printed before you approve, and you can ask for changes as many times as you need.draft preview approve approval changes revision revisions mockup |
| Will the colours match my brand?Very closely, never identically. We can simulate a Pantone or RAL reference, but no print reproduces it exactly: every printer has its own range of colours, and fabric is not paper. Our presses are calibrated and checked constantly; customers are often surprised by the result.pantone ral cmyk rgb colour color shade brand colours colour proof |
| Can the flag be printed on both sides?A flag is printed once, and the colour passes through the fabric, so the back shows the same design mirrored. How strongly depends on the material. A different design on each side exists only for the Promotional Flags.double sided two sides back reverse mirror mirrored both sides |
| When will my order arrive?The exact day is written on the product page before you pay — «At your door», followed by the day. Set your delivery country and postcode and it is calculated for your address.delivery time how long arrive when days lead time shipping time |
| I need a flag by a certain date — can you make it?Look at the day shown on the product page. If it is before your date, order — that day is a commitment, and if we are late we pay. If it is too late, choose Express, the fastest option.urgent urgently deadline event rush fast by friday express |
| Express, Standard, Economy — what changes?The day you receive the flag, and the price. Express is made with priority and costs more, Economy takes longer and costs less, Standard is in between. Each option shows its own delivery day before you choose.lanes options speed cut-off cutoff priority cheaper faster |
| What if you deliver late?We pay, automatically. Express late — a full refund, and the flags are yours. Standard or Economy late — 10% of the order back as store credit. You do not have to ask.late delay guarantee refund compensation on time we pay |
| How much does shipping cost, and where do you deliver?We deliver to the 27 countries of the European Union. Shipping is calculated live for your country and postcode and is shown on the product page before you order.shipping postage cost free shipping countries europe abroad |
| Where do you ship from, and with which courier?Every flag is produced and shipped from our workshop in Slovenia, in the European Union, with UPS. When your order ships you receive a shipping notification email with the tracking number.courier ups tracking track parcel origin warehouse slovenia sender |
| Do you deliver to Switzerland, the United Kingdom or outside the EU?No. We deliver only to the 27 countries of the European Union.switzerland swiss uk united kingdom england norway usa export customs outside europe |
| What are the payment methods?Credit and debit card, PayPal, Apple Pay, Google Pay, bank transfer, iDEAL, Przelewy 24, and the credit in your Wallet. You pay on the Checkout page, when you place the order.pay payment card visa mastercard paypal apple pay google pay ideal wallet credit |
| Can I pay by bank transfer?Yes. Choose «Direct bank transfer» on the Checkout page. The bank details appear on the page you see right after ordering and in the confirmation email. Production starts when the transfer has arrived; an order that stays unpaid for a week is cancelled.bank transfer wire iban bonifico sepa prepayment swift |
| Are prices with or without VAT, and why do they change with the country?You choose. The bar at the top of the page says whether you are reading prices «incl. VAT» or «excl. VAT», and you can switch it. The VAT is the one of the country the flag is delivered to, so the same flag has a different price including VAT in Italy and in Germany.vat iva tax net gross incl excl price changes mwst tva |
| Do you offer quantity discounts?Yes, on the product page itself. Under the price, «Buying more?» opens the list of quantities with the price per piece for each. Type your quantity and the price updates.discount bulk wholesale volume many quantity cheaper price list |
| How do I get an invoice with my company name and VAT number?Enter your VAT number on the Checkout page. It is checked at once against the European VIES register, and the invoice carries your company data. A valid VAT number of another EU country means no VAT is charged — reverse charge.invoice company vat number partita iva vies reverse charge b2b business fattura rechnung |
| Do you issue Italian electronic invoices — SDI code, PEC, CIG, CUP?No, and you do not need one from us. The seller is a company in Slovenia, so the Italian SDI system does not apply: you receive a regular European invoice, without VAT if your VAT number is valid, and your accountant records it with the usual integration for EU purchases.sdi pec codice univoco cig cup fattura elettronica split payment codice fiscale td18 |
| Can I order with a purchase order and pay at 30 days?No. Every order is placed on the site and paid on the Checkout page, by companies and public bodies too.purchase order po on account 30 days net 30 credit terms public body school municipality determina |
| Can I order by phone or email?No. Orders are placed on the site. If you get stuck at any point, write to us from My account → Support and we help you through it.phone telephone call email order number speak contact |
| Can a public body — a school, a municipality — buy from you?Yes, if it can pay at order, by card or bank transfer. Below 5.000 euro a public body is not obliged to use MePA, and up to 140.000 euro it may award directly. We are not on MePA, we do not issue electronic invoices through the SDI, and we do not offer payment after delivery.public administration pubblica amministrazione school municipality comune mepa cig cup determina ente pubblico |
| Can I change or cancel my order? Until when?It depends on where the order is. Not paid yet: do not pay it and place a new one. Paid, but your file not sent yet: it can still be cancelled and refunded. File approved, or in production: nothing can be changed. In every case, write to us from My account → Support at once.cancel change modify edit order mistake wrong size wrong address refund |
| Where do I see the status of my order?In My account, under Orders. Open the order and you see its steps, from the payment to the promised delivery day.status where is my order progress tracking confirmation order history |
| Can I reorder a flag I bought before, identical?Yes. Open the old order in My account and press the reorder button: the product page opens configured as you ordered it, you check it and add it to the basket. For a personalized flag, pick your old artwork from the gallery — it goes straight to production, nothing to approve.reorder again same reprint repeat identical previous order |
| I received the wrong flag or a defective print — what happens?Write to us from My account → Support as soon as you open the parcel, with the order number and a photo. If the product is wrong or faulty we replace it or refund it in full, including the shipping you paid, and the return shipping is on us.wrong defect defective damaged broken faulty mistake complaint problem |
| Can I return a flag?A catalogue flag or an accessory, yes — for a refund, an exchange or store credit, as you prefer. A flag printed with your own design cannot be returned, unless it is faulty.return send back refund exchange withdrawal change my mind money back |
| How do I create an account?Type your email on the page My account and press «Continue». We email you a six-digit code, you type it, and your account exists. A password is optional.register registration sign up signup new customer login log in password code |
| Can I wash my flag?Yes. Every fabric we use is 100% polyester: wash it by hand in cold or lukewarm water with a little mild soap, or in the machine on a delicate cycle at 30°C, and hang it well spread out. No ironing needed.wash washing clean dirty laundry machine temperature stain iron first use |
| How long does a flag last outdoors?It depends on the place more than on the flag. Indoors a flag lasts practically for ever. Outdoors, sun and wind wear it out — how fast is decided by where it flies.last lifespan durability duration wear fade fray tear replace |
| What does the warranty cover?Manufacturing and material defects — a stain, a seam that has failed, the wrong product in the parcel. It does not cover how long a flag lasts: sun and wind wear every flag out, and nobody can promise a number of months. Private customers have two years by European law.warranty guarantee 24 months 2 years cover defect claim lot number |
| How do I attach my flag?With the finish you ordered, in the way your pole or stick asks for. On a flagpole, tie the top corner of the flag to the halyard, then the bottom corner, and hoist. On a stick, slide the sleeve on or hook the flag between the two hooks. It is simpler than it sounds.install installation mount hang attach pole bracket balcony wall fence rope halyard wind storm |
| Can I get a fabric sample before ordering?No, not for now. We do not have sample sets.sample swatch try test feel specimen |
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